Warranty Information

1. Warranty Coverage

Standard Warranty:
Most of our products come with a standard warranty that covers defects in material or workmanship for a specific period from the date of purchase. The duration and coverage details of the warranty vary by product category.

  • Clothing & Apparel: 30-day warranty against manufacturing defects.
  • Home Goods: 1-year warranty on furniture and home decor items.
  • Electronics: 1-year warranty covering parts and labor for manufacturing defects.

2. Warranty Exclusions

Our warranty does not cover:

  • Damage resulting from misuse, accidents, or neglect.
  • Normal wear and tear or cosmetic damage.
  • Unauthorized repairs or alterations.
  • Products not purchased directly from Nova Goods or authorized retailers.

3. How to Request a Warranty Claim

If you believe your product is eligible for a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@novagoods.com with your order number and a description of the issue.

  2. Provide Proof of Purchase: Submit a copy of your receipt or order confirmation to verify your purchase date.

  3. Submit Photos: For damaged or defective items, provide clear photos of the issue to assist with the evaluation.

  4. Follow Instructions: Our team will provide instructions on how to return the item or how we will handle the warranty claim. In some cases, you may be required to send the product back to us for inspection.

4. Warranty Process

  • Evaluation: Once we receive your claim, we will evaluate the issue and determine if it falls under our warranty coverage.
  • Resolution: If the claim is approved, we will offer a repair, replacement, or refund, depending on the nature of the defect and product availability.
  • Timeline: Warranty claims are typically processed within 7-14 business days. We will keep you informed of the status of your claim.

5. Contact Us

For any questions about our warranty policy or to initiate a warranty claim, please contact us:

Email: support@novagoods.com
Mailing Address:
Nova Goods
123 Main Street
Springfield, IL 62704
USA

6. Warranty Terms & Conditions

Please note that our warranty terms and conditions are subject to change. For the most up-to-date information, refer to this page or contact our customer support team.

Thank you for choosing Nova Goods. We appreciate your business and are committed to ensuring your satisfaction with our products.